FAQ

Where is your store located? 
We are based in the UK. We ship from Ukraine where our merchandise facility is located.

 

What countries do you ship to?
We ship worldwide.

 

What's a pre-order?
Pre-orders are a convenient way for fans to purchase new products ahead of their release dates and ensure to not miss on the products before they’re sold out (especially such products as limited and collector’s edition items). We always recommend pre-ordering to ensure availability. Note: If your order contains a pre-order item, the order will be shipped once the pre-order item(s) available.

 

Can I cancel my order?
When you place an order, you have a 2-hour window to cancel it. After the 2-hour window, we are unable to cancel your order as it has been passed to processing. To cancel your order, please contact us with your full name and order number.

 

What forms of payment do you accept?
We accept Credit Cards, Debit Cards, and PayPal.

 

What is print on demand (POD)?
Print on demand is a business model that allows us to offer and regularly update our inventory with amazing full-print merch designs whilst avoiding huge upfront costs. The items go into production only when someone buys them. Each item is made specifically for you.

 

Are the products on this site official?
Yes. All products that we offer are Realityfade-released, officially distributed, or officially licensed from the bands. In all cases, when shopping at Realityfade, you are supporting the bands directly.

 

Do you have size charts?
For your convenience, size chart tables are available in the description of each product.

  

When will my order be shipped?
All orders are shipped within 2 business days after you place an order.

 

How do I check the status or track my order?
After placing an order, you will receive an email with details of your order. This email is a confirmation that we've received it. We will then process it and notify you with another email once the order is shipped.

 

When will my order arrive?
Domestic orders will arrive in 2-3 days after shipped. International orders will usually take 2-4 weeks to get delivered. Please note that delivery times vary depending on your location.

 

Can you mark my order as a gift to avoid customs fees?
We will always mark all orders as gifts and set low package value to help you avoid the rip-off customs fees.

 

I forgot to pick up my order and it was sent back to you, can you ship it again?
We will ship your order as soon as it gets back to us but you are responsible for additional shipping charges. Please use the tracking code that we provide you to track your order.

 

Can I return or exchange my order?
Please refer to the Returns & Exchanges page.

 

For further questions feel free to contact us.