FAQs

What forms of payment do you accept?
Payment can be made by PayPal or with credit card (go to PayPal and choose ‘Pay with Debit or Credit Card’ option).

 

What countries do you ship to?
We ship worldwide.

 

What’s a pre-order?
Pre-orders are a convenient way for fans to purchase new products ahead of their release dates and ensure to not miss on the products before they’re sold out (especially such products as limited hand-numbered CDs and collector’s edition items). We always recommend that you pre-order our products to support and ensure the well-being of Realityfade. This also prioritizes your order to be shipped among the first and as soon as the items are available. Note: If your order contains a pre-order item, the order will be shipped once the pre-order item(s) released.

 

What brand and size is your clothing?
Our merch is mostly printed on Fruit Of The Loom garments using European sizing. The sizing runs a tad smaller than US sizing.

 

Can you please pack my CDs securely?
We got you covered! All our CDs are shipped in Jewel Cases securely packaged with bubble wrap to avoid any damage.

 

Can you ship CDs without cases to reduce the shipping price?
Sure! Shipping fees are the bummers and we’ll be happy to help with that. Feel free to contact us and request the caseless option with the list of CDs in your message.

 

When will my order be shipped?
Packages are dispatched during the working week (Monday through Saturday), 2-4 days after you’ve placed your order.

 

Can I track my order?
Yes, absolutely! Your order will be shipped via registered airmail with a tracking code provided to you at no additional cost. The code will be sent to your email once the order is shipped. Visit this page to track your order.

 

When will my order arrive?
Orders will usually take 2-4 weeks to get delivered. Please note that delivery times vary depending on your location, you will always have a tracking number to track your order.

 

For further questions feel free to contact us.